Frequently Asked Questions

Got a question? We've got you covered. Browse our most common questions below, or get in touch and we'll be happy to help.

Products

Are your products covered by a manufacturer's warranty?

Yes! All products sold by Halyon come with the manufacturer's warranty. For example, Dyson and Ninja products include a 2-year guarantee. Warranty details are listed on each product page. If you need to make a warranty claim, please contact us and we'll guide you through the process.

Are your products genuine and brand new?

Absolutely. Every product we sell is 100% genuine, brand new, and sourced directly from authorised distributors. We never sell refurbished or grey-market goods.

Do your products come with Australian-compatible plugs?

Yes, unless otherwise stated on the product listing. Please check the product description carefully, as some imported models (such as the Ninja ES601 UK variant) may require an adaptor.

Can I get more information about a specific product?

Of course! Each product page includes detailed specifications, features, and images. If you need more information, feel free to contact our team and we'll do our best to help.

Shipping

Where do you ship to?

We currently ship to all states and territories across Australia.

How long does delivery take?

Delivery times vary depending on your location and the product. Most orders are dispatched within 1–3 business days, with delivery typically taking 3–7 business days for metro areas and up to 10 business days for regional locations.

How much does shipping cost?

Shipping costs are calculated at checkout based on your location and the size/weight of your order. We occasionally offer free shipping promotions — keep an eye on our store for the latest deals.

Will I receive tracking information?

Yes! Once your order is dispatched, you'll receive a confirmation email with your tracking number. Visit our Order Tracking page to learn how to track your parcel.

Returns & Refunds

What is your return policy?

We want you to be completely happy with your purchase. If you're not satisfied, you may return most items within 30 days of delivery, provided they are unused, in original packaging, and in resalable condition. Please contact us to initiate a return.

What if my item arrives damaged or faulty?

We're sorry to hear that! Please contact us within 48 hours of receiving your order with photos of the damage. We'll arrange a replacement or refund as quickly as possible, in line with Australian Consumer Law.

How long does a refund take?

Once your return is received and inspected, refunds are typically processed within 5–7 business days back to your original payment method.