Privacy policy

Privacy Policy for Halyon

1. Company Information

This Privacy Policy outlines how Halyon collects, utilizes, and safeguards your personal data when you browse our website or make a purchase from our store.

Store Name: Halyon

Business Address: 6 Lapadum Street, Finke Northern Territory 0872, Australia

Email: robertfreemancs974@gmail.com

Phone: 0638-8309

2. Data Controller

Halyon acts as the data controller responsible for the processing of your personal data through this online storefront. We protect and handle your personal information in strict accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

3. Information We Collect

When you visit our store or submit an order, we collect the following types of information:

A. Identity & Contact Information

Your full name, billing address, delivery address, email address, and telephone number.

B. Transaction & Order Information

Specific details about the products you purchased, order history, and payment status verification.

Note: Financial transactions are processed securely via external certified payment gateways; we never store or have direct access to your full credit or debit card credentials.

C. Technical & Usage Information

Your IP address, browser type, device details, operating system, unique cookie identifiers, and analytical data regarding how you browse our website.

4. How We Use Your Data

We process your personal data for the following purposes:

Order Fulfillment: To process, fulfill, package, and deliver your orders, and to provide reliable customer support regarding your transactions.

Legal Obligations: To maintain records as required under applicable Australian taxation, accounting, and legal requirements.

Legitimate Business Interests: To protect our online store from fraud, improve website security, monitor performance, and enhance the customer experience.

Marketing Consent: To send promotional offers and newsletters where you have chosen to receive them. You may unsubscribe at any time using the link provided in our emails.

5. Sharing of Personal Data

We respect your privacy and do not sell or rent your personal information.

We may share necessary information only with trusted service providers, including:

Payment processors (such as Stripe and PayPal)
Shipping and delivery partners
Shopify (our e-commerce platform)
Government or legal authorities where required by Australian law

6. Cookies

We use cookies, tracking technologies, and similar tools to improve your shopping experience, remember your shopping cart, and analyze website performance.

You may disable cookies through your browser settings, although certain features of the website may not function properly.

7. Data Retention

We retain your personal information only for as long as necessary to provide our services and comply with applicable Australian legal, taxation, accounting, and reporting obligations.

8. Your Privacy Rights

Under the Australian Privacy Act 1988 (Cth), you may have the right to:

Request access to the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Make a complaint regarding how your personal information has been handled.

To exercise these rights, please contact us at robertfreemancs974@gmail.com.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

9. Data Security

We implement industry-standard technical and organizational security measures, including SSL (Secure Socket Layer) encryption, to protect your information from unauthorized access, disclosure, alteration, or destruction.

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time to reflect operational, technological, or legal changes. Updated versions will be published on this page.