Refund policy

Return & Refund Policy for Halyon

1. Company Information

Store Name: Halyon

Business Address: 6 Lapadum Street, Finke Northern Territory 0872, Australia

Contact Email: robertfreemancs974@gmail.com

Phone: 0638-8309

2. Right of Cancellation & Return Eligibility

In accordance with the Australian Consumer Law (ACL), you may request a return or refund where applicable. In addition, we offer a 30-calendar-day return period from the day your package is delivered. To qualify for a return, your items must meet the following criteria:

The return request must be initiated within 30 days of delivery.
The item must be completely unused, unworn, unwashed, and in its original retail condition.
The product must be packed securely inside its original, undamaged retail packaging with all original labels and tags attached.
A valid proof of purchase (such as your digital order confirmation email) must accompany the return.

3. Return Process

To initiate a return, please follow these steps:

Contact our support team via email at robertfreemancs974@gmail.com or call us at 0638-8309.
Provide your order number and briefly specify the reason for your return.
Our customer service team will review your request and reply with detailed instructions along with the designated return mailing address.
If your return is approved, a prepaid return shipping label will be issued to you via email at no charge.
Please do not send items back to our business address without prior contact or explicit return authorization, as they cannot be processed.

4. Return Shipping Costs & Fees

Return shipping is 100% free for all eligible returns.
Customers will never be responsible for paying return postage, carrier handling fees, or administrative processing costs.
No restocking or administrative fees are ever deducted from your final refund amount.

5. Refund Policy

Once your return parcel arrives at our warehouse facility and passes our standard physical quality inspection:

Your refund will be initiated and completed within 14 business days.
Funds will be automatically returned to the original payment method used during checkout.
You will receive an automated email confirming that the refund has been processed. Your financial institution may require additional time to post the refund to your account.

6. Exchanges

Halyon does not offer direct product exchanges. If you require a different size, color, variant, or item:

Return your original item through our free return process for a full refund.
Place a new order through our online store at your convenience.

7. Damaged, Faulty, or Incorrect Items

If your item arrives damaged, faulty, or incorrect:

Please email us at robertfreemancs974@gmail.com within 48 hours of delivery.
Include your order number, a description of the issue, and clear photographs of the item and packaging.
We will arrange a replacement or issue a full refund in accordance with the Australian Consumer Law.