Shipping policy

Shipping Policy for Halyon

1. Company Information

Store Name: Halyon

Business Address: 6 Lapadum Street, Finke Northern Territory 0872, Australia

Email: robertfreemancs974@gmail.com

Phone: 0638-8309

2. Shipping Destinations

We are proud to offer free worldwide shipping. We deliver to destinations all across the globe, including:

Australia
Europe
North America
South America
Asia
Oceania
Africa

Note: If a specific location experiences temporary courier network suspensions or severe international delivery constraints, our customer care team will contact you promptly to arrange an alternative solution or provide a full refund before fulfillment.

3. Shipping Cost

Shipping is completely free for all orders worldwide.
No minimum purchase amount is required.
No hidden shipping charges or handling fees will be added at checkout.

4. Processing Time

Orders are processed, packed, and prepared for dispatch within 1–2 business days (Monday to Friday).
Orders are not processed on weekends or Australian public holidays.
Once processing is complete, orders are transferred to our logistics partners for shipment.

5. Delivery Time

Estimated delivery times after dispatch:

International Standard Shipping: 5–10 business days.

Delivery estimates may vary due to customs processing, courier delays, peak shopping periods, or severe weather conditions.

6. Order Cut-Off Time

Orders placed before 5:00 PM (AEST/ACST/ACDT, depending on the applicable Australian time zone) enter processing on the same or next business day.

Orders placed after the cut-off time will begin processing on the following business day.

7. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email.
Your email will include a tracking number and tracking link.
Please allow 24–48 hours for tracking updates to appear.

8. Shipping Carriers

We work with trusted shipping partners, including Australia Post, DHL, FedEx, UPS, and other international courier services to ensure reliable delivery.

9. Delayed or Lost Packages

If your shipment is delayed:

Check your tracking information for updates.
Allow additional time during holiday seasons or customs processing.
If your package has not arrived within the estimated timeframe, contact us at robertfreemancs974@gmail.com.

If the carrier confirms that your parcel has been lost, we will provide either:

A free replacement, or
A full refund.

10. Incorrect Address Disclaimer

Customers are responsible for ensuring their shipping information is complete and accurate before placing an order.

Halyon is not responsible for:

Deliveries sent to incorrect addresses provided during checkout.
Failed deliveries caused by incomplete address information.

If you notice an address error, contact us immediately at robertfreemancs974@gmail.com. Once an order has been dispatched, we may not be able to modify the shipping address.

11. Delivery Restrictions

We deliver to residential and commercial addresses. Delivery to certain remote areas, military addresses, or P.O. Boxes may be subject to courier limitations.

If any shipping issue arises, we will contact you before dispatch.