Track Your Order

Excited about your new purchase? We get it! Here's everything you need to know about tracking your Halyon order from dispatch to your door.

Step 1: Wait for Your Dispatch Confirmation

Once your order has been packed and handed to our courier, you'll receive a dispatch confirmation email to the address you provided at checkout. This email will include your tracking number and a link to track your parcel in real time.

Please allow 1–3 business days from the time of your order for dispatch.

Step 2: Use Your Tracking Number

With your tracking number in hand, you can monitor your delivery progress at any time. Simply click the tracking link in your dispatch email, or visit the courier's website and enter your tracking number manually.

Step 3: Receive Your Order

Delivery times vary depending on your location:

• Metro areas: 3–7 business days
• Regional areas: Up to 10 business days

Please ensure someone is available to receive the parcel, or that you have a safe drop-off location specified. If a delivery attempt is unsuccessful, the courier will leave a card with instructions for redelivery or collection.

Can't Find Your Tracking Email?

If you haven't received your dispatch confirmation email within 3 business days of placing your order, please:

• Check your spam or junk mail folder
• Confirm the email address used at checkout
• Contact us via our Contact Us page with your order number and we'll look into it for you

Need More Help?

Our team is happy to assist with any delivery queries. Visit our FAQ page for more information, or reach out to us directly and we'll get back to you within 1–2 business days.